Customer Service

At Wicker Source, we want to be sure that you have an enjoyable shopping experience with us. If you need help with any area of our website please feel free to contact us via Phone (800) 985-9495 or Email (help@wickersource.com).

HOW TO CONTACT US

Our Customer Service Department is availabled 8 AM - 5 PM EST, Monday through Friday. When you call Wicker Source, you will be speaking with the wicker furniture experts! Al of our customer service representatives are highly trained to answer each and every one of your wicker questions.

SHIPPING INFORMATION

Most orders are shipped via common Freight carrier. Orders ship within 2-3 weeks of your order date. You will receive an email notification with a Tracking Number when your order has been shipped. You may also contact us at anytime to inquire about your order's estimated shipping date.

Damages:  Please inspect your order immediately and contact us immediately if your furniture has arrived damaged.  We will work with you to rectify the situation.  If an item can be easily repaired, we typically can ship the needed parts to you very quickly.

Cancellations:  You may cancel any order at any time before it ships.

RETURNS & REFUNDS

Buying items online without seeing them first can be scary. We know that so we allow you to return items within 30 days for a full refund. All returns must be in original, re-usable packaging and be received in original, new and re-stockable condition in order to receive a full refund. Please contact us by telephone or email to get a Return Authorization Number and a return shipping address. Please be sure to insure the full value of your return.

Include your Full Name, Street Address, phone and Return Authorization Number with your return.  When you have shipped the item to us, please email your tracking number to: returns@stratashops.

After we receive and inspect your return, we will refund the credit card used to purchase it. Return shipping charges are not refundable (except in the case of incorrect or defective items).

Incorrect or Defective Items
If we sent you an incorrect or defective item, please notify us as soon as possible by phone or email. We will gladly replace the item or refund your payment. We will bear the cost of shipping the item back to us for replacement.

We cannot accept returns or exchanges on the following items: Cushions, Replacement Slings and Director Chair Covers. All sales of these items are final.

If you have any questions about any of our shipping or return policies, please contact us.

ABOUT US

Wicker Source.com is an online retailer of high-end patio and outdoor wicker furniture from North Cape International (Chicago Wicker), Tortuga Outdoor and other wicker manufacturers. We strive to offer a high level service to each and every one of our valuable customers.

Wicker Source.com is a member of StrataShops LLC. StrataShops is a collection of internet retail websites offering high-end outdoor and patio furniture. For more information about StrataShops and to view all of our websites, please visit http://www.stratashops.com.